Research project

Digital Collaboration Platforms as enablers of organizational exchange

The project explores motivators and inhibitors of individual collaboration platform usage within the realms of organisations. In doing so, the project team identifies concrete and actionable levers of technology-based interaction, while also testing for new, responsive features of platforms designed to stimulate member engagement.

Project description
Project team

Project description

Exchange of resources like knowledge, advice or help between members of an organisation is key to sustaining efficiency and increasing organisational performance. Although advances in information and communication technologies have opened up new possibilities for exchanging resources across organisational structures, formal hierarchies and locations, member engagement on digital collaboration platforms still seems to be the exception, rather than the rule, in many organisations. While interpersonal exchange of information under standard conditions might make up for a lack of digital collaboration, this becomes especially problematic when external circumstances forbid face-to-face interaction – as recently encountered during the CoViD 19 pandemic.

While existing approaches in management and psychology research mostly explain differences in technology usage by referring to (individual) human aspects, information systems research focuses on the technical side, e.g., by exploring system alterations and their effects on technology adoption and acceptance. To fully understand (the lack of) technology-enabled collaboration of individual members of an organisation we propose a holistic view on the topic to reconcile the human and the system sides and their mutual dependencies. For stimulating member engagement in digital collaboration contexts, it is a (risky, yet) promising approach to advance developments in the field by conceptualising collaboration platforms not only as passive artefacts, but also as interacting entities that can nudge individuals’ behavior and proactively communicate with users.

Committed to addressing the need of extending research in the field, both theoretically and empirically, we propose a multidisciplinary and multimethod evidence-based research approach that acknowledges the fact that collaboration is fundamentally a two-sided process, focusing on platforms as “brokers” for matching resource-seekers and -contributors. Relying on fundamental principles from digital economics, management studies, psychology, and information systems research, we plan to identify concrete and actionable levers of technology-based interaction within organisations, while also testing for new, responsive features of platforms designed to stimulate member engagement.

Project team

Prof. Dr. Tobias Kretschmer
Head of the Institute for Strategy, Technology and Organization, Ludwig-Maximilians-University Munich
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Maren Mickeler
Research and Teaching Assistant at the Institute for Strategy, Technology and Organization, Ludwig-Maximilians-University Munich
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Prof. Dr. Michael Koch
Full professor for Human-Computer Interaction at the Institute for Software Technology, Universität der Bundeswehr München
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Laura Stojko
Research Assistant at the Institute for Software Technology, Universität der Bundeswehr München
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Prof. Dr. Klaus Moser
Chair of Business and Social Psychology, Friedrich-Alexander-University Erlangen-Nuremberg
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Dr. Roman Soucek
Research Associate at the Chair of Business and Social Psychology, Friedrich-Alexander-University Erlangen-Nuremberg
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